Frequently Asked Questions

Check our most frequently asked questions here. If you have any other questions, please get in touch through our 'Contact Us' Page or email us at info@houseofcheri.com and we will get back to you as soon as possible!

Discounts and Loyalty

Sign up to our House of Cheri loyalty program and receive 10% off your entire purchase with our welcome discount code! This form can be found as soon as you enter the House of Cheri website, or, scroll to the bottom of our home page and enter your email in the box. Once you have signed up, you will receive an email with the discount code. Please check your spam and junk inbox as well, in case it got lost in one of those folders. Use the discount code at the checkout of your order and see the dollars come off!

When signing up to our loyalty program, you will be the first to know about our amazing upcoming collections, exclusive offers and updates. 

Materials and Care Instructions

All material information for your House of Cheri pieces are located in the description of each product page. Materials used are also found on the inside of each garment.

All garment care information can be found in the description of each product page. Care instructions are also found on the inside of each garment. 

Payment

We take Visa, MasterCard, American Express, Bancontact, iDEAL, Shop Pay, Apple Pay and Google Pay. We also offer Paypal and Afterpay as well.

Returns and Exchanges

It is important to us that your garments fit you properly and you are 100% satisfied with your order. If you are not satisfied with your purchase, you may return you item within 30 days from arrival of garments and we will happily issue either a refund, an exchange or a credit note. All items must be in the condition of which they arrived in, to you. Once items are received back to us, we will assess them upon arrival. Please note: all items purchased through a sale are non-refundable. 

To return or exchange an item(s), please use the note provided in the parcel that arrived with your order. Fill out the form and send back your item(s) to the address below:

House of Cheri

(C/O Garment and Product Solutions)

PO Box 2180

Mansfield BC QLD 4122

AUSTRALIA

Please note: return postage is covered by you but you will not be charged again for shipping if you opt to exchange your items. If you opt for an exchange and need help with sizing, please email us and we can help with your measurements.

If you have chosen to exchange your item, your new order will be processed once we have receive the return back to Hour of Cheri. We will issue you with a new tracking code once we have processed and posted it. 

Shipping

Yes we do. We ship with Australia Post who ship our parcels internationally. You can view a list of countries we ship to in our shipping policy.  

Australian Shipping

  • FREE Standard Shipping on all orders over $100 AUD for our AUSTRALIAN customers! 
  • Express Shipping = $13.00 AUD

New-Zealand Shipping

  • FREE Standard Shipping on orders over $100 AUD for our New-Zealand customers!
  • Standard Shipping (Orders Under $100) = $20 AUD
  • Express Shipping = $30 AUD

Rest of World Shipping  

  • Standard Shipping = $30 AUD
  • Express Shipping = $45 AUD

We are currently undergoing processing to find better rates for other countries in the 'Rest of World' sector. Please be patient while we update these rates very soon. All information about Shipping can be found on our Shipping Page.  

Our delivery partners may experience slight delays as a result of ongoing COVID-19 impacts and the Queensland flooding. The couriers continue to make every effort to ensure safe and fast delivery whilst adhering to COVID-safe guidelines. More information can be found on our Shipping Page. 

Australian Shipping

  • Standard Shipping (4-7 Business Days)
  • Express Shipping (1-3 Business Days)

New-Zealand Shipping

  • Standard Shipping (5-8 Business Days)
  • Express Shipping (5-8 Business Days)

Rest of World Shipping 

  • Standard Shipping (7-27 Business Days)
  • Express Shipping (7-14 Business Days)


 

Sizing

We provide our sizing chart with measurement instructions on our Sizing Page.